Four Building Blocks of Business

Gerald Johnson Sabacon Ideas 0 Comments

The foundational building blocks of every business are Processes, People, Customers and Resources. Leaders, who strengthen and understand each one of these blocks, build their business. Those who weaken or neglect these building blocks, find themselves with declines in both their top and bottom lines. Let’s take a deeper look at each of the four building blocks. Believe it or …

How Long is Your Customer Lifespan?

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The customer lifespan is the amount of time that a customer needs your product and or service. Customers leave our businesses for a variety of reasons: inferior products or services, new competition, pricing, poor customer service, internal politics, and yes the customer lifespan. The customer’s lifespan is oftentimes missed as the reason we lose customers. We also must recognize that …

Business M&Ms; It’s Not Candy.

Gerald Johnson Sabacon Ideas 0 Comments

Many businesses flounder and sometimes fail either because management is unaware of the macro trends or negligent in mastering the micro details.  In hindsight, it is always easy for managers to see the macro trends and micro details (the M&Ms).  But effective managers have the foresight to act on the M&Ms or seek advice before it is too late. This …